Client StoriesWant to see just what InfoShop can do for your business?
We’ve chosen some of our best Shops that truly showcase the InfoShop solution in a number of ways, so you can see what’s possible. Whether you’re after a simple Shop or a powerful e-commerce solution, InfoShop delivers everything you need and more!
See how 10X, a successful multi-national franchise business, delivers a wide range of products to their franchisees all over Australian and New Zealand. With InfoShop, they can easily and effortlessly process large orders and be confident all elements of payments, stock, warehousing, shipping and customer service are managed for them!
See how 360 Results, a start-up Marketing and Consulting business, uses InfoShop to manage all their online sales. An ideal solution for small business that needs to have an online presence and doesn’t have the time for the administration load and fulfillment headaches!
See how The Unfair Advantage, a franchise coaching business, uses InfoShop to manage all their warehousing, stock control and product delivery. InfoShop has become their trusted partner in business, taking away the administrative headaches and providing a first class service
10X is a franchise business working with Accounting firms as an additional division to offer their clients all the expected (and beyond the norm!) services of an accounting firm WITH expanded business development services such as 10XCoaching Club, which addresses all the key areas in business and more, over the course of a year and beyond.
10X franchisees require a range of resources as part of running their businesses. These include customised stationery, marketing material, workbooks, coaching resources and tools. 10X needed a cost-effective and efficient solution to distribute these products to their franchisees around Australia and overseas.
10X initially had a very basic online ordering system which meant payments were processed manually and orders sent out through a third party. There were a lot of challenges with this system including it being heavily reliant on other parties. If changes needed to be made to the site, it meant a phone call and a lengthy wait to get it done. The site was hard to navigate, invoices were sent out to clients to pay which increased lead times, deliveries didn’t turn up and stock was damaged by the third party resulting in costly reprints and further delays. The system simply wasn’t working – it was time to look at alternatives.
Nic Clark, CEO of 10X suggested using InfoShop – an online selling solution with customised shopping cart, payment gateway and fulfillment service – all consolidated in one place. Amanda McKnight, Marketing Manager, was tasked with setting up this whole new way of doing business.
Amanda met with Graham Jensen, CEO of InfoShop and in October 2009 and hasn’t looked back. “InfoShop was the ideal solution for us – after having so many issues with the previous system, InfoShop was so easy to use and instantly cut down on costs and wasted time. We haven’t looked back”. Amanda was particularly impressed with the level of service from the InfoShop team, “Nothing was ever too much trouble and I had complete confidence whatever I needed, would be done and done well.”
InfoShop worked closely with Amanda to customise the solution to meet their specific needs for their franchisees. They set up a seamlessly branded online solution for their franchisees and in a few days, switched to the new solution. They haven’t had a single complaint since inception and franchisees completely embraced the ease and simplicity of using InfoShop.
One of the major advantages for Amanda was the stock management system InfoShop provides. “It’s great having the peace of mind that I know at any time how much we have in stock of any product. The InfoShop team are also really proactive in letting me know what’s running out and when to order more.”
Since moving to InfoShop, sales have dramatically soared and as a result, 10X have added more products to their range – something that would have been quite challenging on the old system. They have also made massive savings due to consolidating their selling and fulfillment processes in one place.
When asked what Amanda likes most about working with InfoShop, she said, “Being able to manage franchisee orders, process payments, automate invoices and know the product is being sent out on time and in excellent condition – all in one place with one contact – is a winner in my books. Plus it’s so easy to use – I can set up new products and start selling within 5 minutes which is great with tight deadlines and something we never could have managed before.”
Amanda now spends less than 30% of her time managing the online selling and fulfillment for 10X. “I cannot recommend InfoShop highly enough. If you are a business looking for a total e-commerce solution, that is easy to navigate and use, and experience excellent customer service where your needs are fully met, then InfoShop is for you”.
360 Results is a Marketing and Consulting business that supports small business with professional design and marketing services. Specializing in design, marketing strategy, copy writing and product development, owner Julie Pidgeon helps clients consolidate what they already have, implement practical new strategies to improve and create a solid base from which to grow.
Julie discovered InfoShop over 4 years ago whilst working in another role. She was responsible for developing products for a coaching business and was at the time, looking for a solution as to how to get started. She came across InfoShop and has been using it ever since.
“InfoShop was an absolute godsend for businesses. With a background in administration, I really understand the pressure placed on that area to support sales and fulfillment. When you actually sit down and do the sums, InfoShop is the clear winner. I am an absolute advocate of InfoShop and heartily recommend it to everyone I speak to – that’s how good this solution is.”
Julie now uses InfoShop in her own business. As a sole trader, it makes complete sense to outsource the financial, administrative and fulfillment aspects of her business to someone else. Especially when that someone else has over 20 years experience in doing it really well.
“I simply do not have the capacity to handle the payment processing, invoicing, warehousing and sending out to my clients. I can instead spend my time on developing more product to sell! I initially did research what it would take to do it myself and it was way to costly and overwhelming. With InfoShop, it’s all done for me and if I don’t sell anything, I don’t pay anything. Cant ask for more than that.”
Julie believes the majority of businesses are reluctant to move their business online due to misconceptions around costs and difficulty. They also believe they don’t have anything to sell. “I have worked with lots of small businesses that have ruled out an online shop simply because they don’t really understand how it works. And with InfoShop you don’t need to! That’s the beauty of it. All you need to do it come up with the ideas. The team at InfoShop have over 20 years of experience in the industry and are a fantastic help. I encourage businesses to check out what’s possible with InfoShop.”
The Unfair Advantage is an established franchise coaching business and has been using InfoShop as an integral part of their business for the last four years.
CEO Bret Peterson, has enjoyed a very good working relationship with the InfoShop team.
"We have worked with the team from InfoShop since its inception and have always found their service excellent. Nothing is ever too much trouble and InfoShop is the best system I've ever used for a complete package of warehousing, stock control, and product delivery. InfoShop have taken a lot of headaches and stress away from me by handling this aspect. If service is important to you and your customers, you can't go past InfoShop"