Shipping and Returns

This page covers:

• Shipping Options and Rates
• Returns and Exchanges
• Customs
  

Shipping Options and Rates

Infoshop.com.au offers 2 options for shipping, plus international shipping across the globe.

Our rates are zone and weight based, but most items, and even some multiple items, can be shipped for $5.95. The actual shipping charge will be dislayed in our shopping cart on checkout.

Please note that deliveries via Australia post are not traceable by us. If you select this method of delivery, please be patient.

For all other delivery methods, we will notify you if we become aware of an item being delayed in transit.

Downloads

When you purchase a download, you will receive an email with a link to click to begin the download. Once you click this download link, the downloading will commence and the file will be saved to your desktop. You can then open the file once the download has finished.

Download links do have expiry parameters set by the shop owner, both in the number of days before the link will expire and the number of times the link can be clicked.

Please note that download times will vary with the file size, the speed of your connection and other factors that are not within the control of InfoShop.com.au. For more assistance, check out Download Help Section.

Tickets

When you purchase a ticket, you will receive an email confirmation with a PDF attachment.This is your event registration confirmation and must be kept as proof of your entry into the event.  Please print out the attached PDF and present it at the door to gain entry to the event.

For more information regarding the event, please contact the Event Organiser. 

Returns and Exchanges

Infoshop.com.au offers a 30 day guarantee on all your products. If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you a Return Authority Number [RA] and instructions on how to send the item(s) back. Unfortuantely we are not able to refund any shipping charges.

CD Return Policy

CDs purchased from Infoshop.com.au can be returned within 30 days of receipt of shipment.
Defective CDs will be exchanged for the same CD title.

Download Return Policy

Due to the nature of downloads they cannot be returned for a refund.

Ticket Return Policy

All tickets are sold by InfoShop.com.au as an agent for the Seller and as such all requests for returns and refunds must be made to the Seller of the Ticket. InfoShop.com.au is not able to refund a Ticket. For more information please read the Terms and Conditions of sale.

Customs

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from us, you are considered the importer of the product and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for all international packages list the value of your order's contents by product type.