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Products FAQ


How and where should I send my Master?
Please send all masters to:

InfoShop
Attn: CD/DVD Masters
45 Queens Road
Everton Hills QLD 4053

Please ship your Disc securely with the Disc Master Form, which is generated within the Designer page. Please, please, please ship a master that you have completely listened to or watched, without scratches, in a secure package. Please write your product number on your Disc. We make an exact copy of your Disc, so please make certain to double-check your master prior to shipment. If it doesn’t sound or look right, neither will the copies we make.

Please ensure that you keep a copy of the master that you send to us. If you master is lost in transit, or damaged on arrival, all will not be lost!

When I send in my Masters, what formats do you accept?
CD
 Your CD Master should be formatted to work in a CD player (technically, the format is called CDA). Please do not send MP3 or other file formats. Be sure that your CD can be played in your car or home stereo before you send it. We make an exact duplicate of your CD. Absolutely nothing is altered. It is therefore your responsibility to make sure it is exactly as you want it.

DVD
 Your DVD master should be formatted to work in a standard DVD playback device. The format is called DVD-Video. Please do not send in any other file formats.

How do I know you received my master?
 Masters are received and checked in by 5 PM everyday. Upon check-in, an email will be sent to you indicating that your master has been received. If you have completed the setup process for your disc, it will automatically be added to your online shop. If you have not completed the setup process, you will need to sign in to your account to complete the setup process before the Disc is made available for purchase.

Do you have any design templates for the CDs, booklet and tray card?

Yes! You can download design templates by clicking here.

What type of media do you use?
 We use Verbatim and SKC professional grade media exclusively. The final Disc quality is a combination of high grade compatible media, high grade duplicating machines and the right software. We also compare the quality of our duplications up against Philips Colour Book specifications to make sure the discs will work in all players. Consequently the price of our duplications are little more than most other manufacturers, but your content is worth it!

What type of paper do you use for the booklet and tray card?
 All booklets, tray cards and DVD inserts are printed on heavy two-sided glossy paper, just like the retail product. We do not cut any corners.

Is it really retail quality?
 Yes it is, really! Your booklet will be professionally scored and trimmed. Your tray card will be scored, and your Discs image will be directly printed onto the CD. The machine we use to print CDs applies your image directly to the surface of the CD producing a photographic, high resolution finish. Your paper parts are printed on high end professional FuijiXerox colour laser machines.

What about returns?
 We will gladly accept unopened Discs, within 30 days for a full refund. Defective Discs will be exchanged for the same title.

What if I have more questions than are answered in this FAQ?
 Our Customer Service Representatives are here to help. You can reach us at:

Toll Free 1300 73 13 76
Monday – Friday,
8:00 am – 5.30 pm EST

Contact Us

Local/International
+ 617 3353 9971